Practising the right to be happy, together
The right to be truly happy, together, without giving up excellence.
Founded in 2005 by Pascale Pageau, Delegatus is a 100% Quebec collective of around forty lawyer-entrepreneurs who practise business law differently. They are also supported by some fifteen professionals in administration, accounting, paralegal work, human resources, communications and marketing.
Impressive eNPS, hovering around 80
of collaborators and entrepreneurs plan to stay on for at least two years
law firms in Quebec according to Canadian Lawyer Magazine (2012 and 2018)
Reinventing the firm, for the right to be happy
Reinventing the business model of traditional law firms by giving lawyer-entrepreneurs the right to be truly happy, becoming masters of their own practice, without the constraints imposed by big firms.
A pioneer and leader of New Law, this business model seems to be paying off. Indeed, Delegatus has twice in recent years reached the top 10 law firms in Quebec, according to Canadian Lawyer Magazine, in 2012 and in 2018. Many awards and recognitions have also been won by the members of the Collective.
As a human-scale organization that places its members' well-being at the heart of its priorities, it made perfect sense for them to measure the experience of the lawyer-entrepreneurs and collaborators, in order to identify what could be improved.
In 2020, Delegatus then launched an initiative to measure the engagement of its teams with Amélio.
Maintaining the organization's human vision
The principles that define Delegatus's identity are respect for everyone — no big egos, on equal footing — as well as collaboration.
Engagement surveys thus make it possible to ensure that the actions put in place, and how members perceive them, remain consistent with the organization's vision.
Since we're growing, we could easily become a big firm where the human side gets lost. Our human culture is a little treasure we have to protect. With Amélio, we can measure ourselves to make sure we're continually acting in line with our values.
Manon BoisvertHead of Culture and Talent, Delegatus
Manon
Understanding decisions and adjusting
When we make the decision to carry out a major change, we improve that decision thanks to the feedback we receive through the engagement surveys.
François LemieuxCoordinator, Human Resources–Marketing
In fact, according to Manon Boisvert, it's essential to show collaborators that they're being heard and that concrete actions are taken based on their answers. That's why survey results are presented regularly, which at the same time makes it possible to name the changes that will be made or to clear up any ambiguities, as needed.
Delegatus defines itself as the practice of law, but better. So it's crucial for the organization to constantly question itself and re-evaluate the way it does things, with the goal of refining them.
The management team therefore makes it a duty to read every comment recorded in the surveys. Questions tailored to the organizational reality are also regularly and easily added to the platform.
On one hand, these practices make it possible to gauge whether collaborators and lawyers understood or appreciated the decisions that were made. On the other hand, they make it possible to adjust when necessary.
An impressive eNPS*!
And it seems to be working very well! Indeed, on top of having an impressive eNPS hovering around 80, 100% of collaborators and entrepreneurs plan to stay with the organization for at least the next two years.
This clearly reflects the fact that Delegatus has managed to turn the members of the Collective into brand ambassadors!
*employee Net Promoter Score
eNPS
And 100% of members plan to stay at least two years. Proof that you can combine performance and happiness.
Combining performance and well-being
Delegatus is an excellent example of a human organization whose actions are perfectly consistent with its mission, vision and values.
In the highly competitive market of business law, Delegatus has managed to reinvent the structure of the traditional law firm by combining performance and well-being.
The secret? Listening and fostering a culture of collaboration to give everyone the right to be happy!
What if your employees were your greatest success?
Employee engagement is essential to performance.
Amélio is the most complete tool to create an inspiring employee experience and retain your employees.
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