When growth rhymes with Recognition
Cutting-edge technological solutions? Yes. But first, people who feel recognized.
Founded in 1996 by André Bédard in Sherbrooke, ABTECH has become a true leader in the distribution of manufacturer Leica Geosystems, offering measurement and positioning instruments for the surveying and construction sectors.
The company thus offers cutting-edge technological solutions and a top-tier customer experience!
Employees, explosive growth since 2011
Year founded, a leading Leica Geosystems distributor
A culture of positive appreciation, since 2022 with Amélio
Explosive growth, from coast to coast
Since 2011, ABTECH has experienced explosive growth, going from 3 to 92 employees, while also multiplying its service points. Chicoutimi, Quebec City, Laval, Moncton, Ottawa, Toronto, Boston and now New York.
With growth come certain organizational management challenges. ABTECH was then looking for ways to maintain its employees' engagement and support them through the changes ahead.
That's how they began a continuous improvement journey with Amélio in 2022.
The new modus operandi
While the head office remains in Sherbrooke and new service points open across Canada and the United States, it can be hard to have visibility into what's happening in the field, without being in direct contact with every employee.
So, when we ask Vicky Bérard, HR director at ABTECH, how the Amélio platform can help her support managers in leading their teams, she says:
It helps me enormously! I had no indicators before. Without the platform, I'd have to do everything myself — compiling the results, or just going by gut with what I see.
Amélio therefore ensures she can pinpoint exactly what matters to employees and what's problematic, no matter which service point they're in.
With highly visual, telling charts and the ability to segment results — by department or location, for example — it becomes easy to identify where energy needs to be focused, and to be more proactive than reactive.
It also helps develop and improve internal human resources procedures.
Personalized meetings are also held between human resources and managers to ensure they understand the results. This way, they're sure to take the actions that truly matter and that address their teams' concerns.
So, thanks to the tool and to easily accessible results, human resources can effectively support all managers, as well as relay key data to the board of directors and guide decisions. This helps build a powerful climate of collaboration to minimize silos, which happen all too often with growth.
The big plus is Recognition
During the first surveys, Vicky Bérard and management were struck by the fact that the results for the Recognition engagement factor were lower than they expected.
Indeed, even though they felt they were putting in the effort to recognize employees' work, employees noted instead that they weren't receiving enough recognition.
No matter — they activated the recognition module available on the platform. And ever since, it's been a true love affair:
When employees receive a recognition card, they're so happy. It's so heartwarming — they talk about it for days. It really makes a difference in their day-to-day. Everyone loves it.
This culture of positive appreciation within the organization fits perfectly with the mission ABTECH has set for itself as an employer, namely:
"To provide employees with a stimulating work environment that allows them to grow professionally while benefiting from the recognition and challenges necessary for their fulfillment."
An employer brand ready for the next step
Proactivity, regular support and recognition… These are definitely excellent assets for building a strong employer brand, which will surely help attract the best talent so ABTECH can keep up this wonderful growth!
Employee engagement is essential to performance
Amélio is the most complete tool to create an inspiring employee experience and retain your employees.
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