The Québec City Jean Lesage International Airport (YQB) is committed to offering a unique airport experience on a human scale, distinguished by excellence, and guided by its values of integrity, efficiency, collaboration and customer satisfaction.
The past few years have been particularly challenging for YQB and the airport industry. The company has undergone significant restructuring, and the global pandemic has had a major impact on the industry, as has the shortage of skilled labour.
“You cannot improve what you do not monitor.”
At Board meetings, when Sylvie Lavoie was asked, “How are our people?” it was difficult for her to provide a straightforward answer.
The company can leverage powerful indicators by using engagement surveys provided through the Amélio platform, customized for the airport’s organizational context. A thorough understanding of their teams’ levels of satisfaction, their needs and concerns is now available on an ongoing basis.
“Surveys can be used to assess whether some procedures need to be explained further, based on real-life feedback. It is then essential to address any dissatisfaction expressed and take the time to explain and inform. How can we improve if we do not self-monitor?”
Engagement and Human Resources Manager, Québec City Jean Lesage International Airport (YQB)
Since implementing Amélio surveys, the company has improved its eNPS (employee Net Promoter Score) by almost 10 points.
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Employee engagement is crucial to successful companies. Amélio is an innovative tool that helps businesses create an inspiring corporate culture.
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