Listen
A survey between two customers
The survey is short and confidential. Your employees get it by text message, by email or through a QR code posted in the break room, and Amélio shows no results below a minimum number of responses.
Amélio for retail
Your shelves are full. Your schedule has gaps.
With part-timers, students and store managers running in every direction, do you know who will finish the season, who is already eyeing the store across the street and which location is starting to check out?
750+ organizations4.9 on Google85% average participation
In Quebec, the retail sector has about 13,200 job vacancies, 20% more than a year ago.Source: Institut de la statistique du Québec
The pain-point aisle
What really happens behind the counter
AISLEFLOOR
Part-timers and students
Between exams, a second job and a schedule that changes every week, their attachment to the store stays fragile.
AmélioA short survey, by text message or QR code, reaches even the people who only work weekends.
AISLEMANAGEMENT
Stretched-thin store managers
They juggle the schedule, inventory, the register and customers. Their people always come last.
AmélioBusy store managers get ready-to-use recommendations and automated coaching.
AISLEHEAD OFFICE
A head office far from the floor
From head office, you see every store's sales, but not the team climate behind them.
AmélioYou track results by location, region and department in a single dashboard.
AISLESERVICE
Rushed customers, angry customers
Returns, complaints and rudeness end up wearing your employees down, especially the youngest ones.
AmélioYou get a clear picture of psychosocial risks and support to act on them, as occupational health and safety obligations require.
AISLESEASON
The holiday rush
You hire fast, you train fast, and part of the team is gone by January.
AmélioOnboarding and exit surveys tell you what makes your people stay, and what makes them leave.
The map your head office needs
This is the kind of picture Amélio gives every store manager and head office after a survey.
Click a location
At the checkout
Listen, understand, act.
Understand
Every store gets its own picture
Compare your locations, regions and departments. Amélio analyzes comments and groups them by theme to bring out the real cause.
Act
An action plan for every store manager
Each store manager gets recommended actions for their team and automated coaching. With recognition cards, they can celebrate Saturday's big win.
EngagementPerformance
From action plan to one-on-one meeting
Team results don't stay buried in a report. Amélio prepares each employee's meeting with their team's context: the goal, the topics to cover, the sensitive points.
See one-on-one meetings
What research finds when it compares the most engaged teams with the least engaged
+10%
customer loyalty
−28%
inventory shrinkage
−78%
absenteeism
−21%
turnover in high-turnover industries
Most engaged teams compared with the least engaged. Source: Gallup, Q12 meta-analysis, 11th edition.
Your sales depend on in-store performance.
When a sales associate stops advising and the team does the bare minimum, the lost sale leaves no trace in your HR reports.
90%of Canadian consumers would return to a store where knowledgeable staff gave them exceptional serviceKPMG in Canada
Sales associates who know their products
Everyone sees where they stand, from new hire to seasoned associate, and the skills they still need to reach the next level.
See the career path
Serving every customer well
360 feedback from the store manager and coworkers shows each person where they serve customers well, and where to improve: greeting, advice, speed at the register.
See 360 feedbackYour in-store teams hit their goals, week after week.
Amélio connects performance management to each team's engagement results.
Case study · Decathlon Canada
We wanted a platform that would make us more agile and give us an accurate, real-time measure of engagement. Waiting a year to measure ourselves is far too long.Émilie Pelletier, CRIA · National HR Lead, Decathlon Canada
2,000employees supported continuously
20+stores in Canada, one action plan per location
64countries: the initiative recognized all the way to global headquarters
With data segmented by group, Decathlon Canada spotted cultural differences from one province to the next, even from one city to the next, and built action plans aligned with each store's needs rather than a single plan for the whole country.
Read Decathlon's story →One shop or two hundred
Every type of store has its own challenges
Your challenge
You have dozens of stores, as many store managers and a culture that varies from one region to the next. Your head office needs a clear view without flattening local realities.
What Amélio brings you
You get a consolidated dashboard by banner, region and location, internal comparisons to spot your best workplaces and an action plan tailored to each store.
Your challenge
You house several teams under one roof (checkout, receiving, sales floor, customer service, overnight restocking shifts), and each one lives a very different reality.
What Amélio brings you
You see results by department and by shift. People without an email address answer by QR code or at a kiosk, and every department head gets targeted recommendations.
Your challenge
Your sales associates know your products inside out. When one of them leaves, expertise and loyal customers walk out the door too.
What Amélio brings you
You track their intent to stay, structure your one-on-one meetings, set development goals and recognize their expertise.
Your challenge
Each franchisee is their own employer, but the customer experience carries the whole banner's name. You need to share best practices without centralizing everything.
What Amélio brings you
A franchisee can use it for their own stores, or the franchisor can roll it out across the whole network with a consolidated view, in 29 languages if needed.
Small store, strict confidentiality
In a store with eight employees, everyone recognizes everyone. Amélio shows no results below a minimum number of responses. Your employees know it, so they answer candidly.
What retailers ask us
My employees don't have a company email address. How do they answer?
By text message, through a QR code posted in the break room, at a kiosk or with a user code. A phone is all it takes. Average participation among our clients is 85%.
My store managers don't have time to read reports.
They don't need to. Each store manager sees their team's strengths and priorities, with recommended actions and automated coaching that guides them step by step.
Can we compare our locations with each other?
Yes. You view results by location, region, department or banner, as long as each group reaches the minimum number of responses that protects anonymity.
Our teams change a lot over the holidays and in summer. Does it still work?
Yes. The onboarding and exit surveys in the employee lifecycle capture seasonal workers' experience in their first weeks, then again when they leave.
See the four other questions
We already run a survey every year. Why change?
What actually changes in your stores after the results come in? Amélio gives each store manager their team's action plan, in a few simple actions, with automated coaching to put them into practice. Keep your rhythm, and add a pulse survey to check progress after a store opening or a change of manager.
How much does it cost for a network of stores?
Plans scale with your number of employees. See the Pricing page, and compare with the cost of a single departure using our turnover calculator.
Does Amélio connect to our payroll or HR system?
Amélio integrates with several HRIS platforms to keep your employees, locations and managers up to date. See the details on the HRIS integration page.
Amélio measures engagement. What about our employees' performance?
Amélio also includes a performance management module: a skills-based career path to develop sales associates who know their products, 360 feedback on customer service and one-on-one meetings. Because it is connected to engagement results, the store manager reviews each person with their team's context, rather than with an isolated score. See performance management.
What if your best employees stayed after the holidays?
You track sales by store every morning. Give the same attention to the people who make them.
Pick a time with Kathleen →Not ready yet? , a 5-minute video.